Shipping & Returns

Every Croatian Jewellery piece is made-to-order in our Sydney, Australia workshop.

Including production and express shipping, most orders arrive within approximately 2 weeks.

Each piece is individually made for you, so we believe it's worth the wait. If you require your jewellery by a particular date—for a wedding, birthday, christening or another special occasion—please contact us before ordering.

Where possible, we'll do our best to accommodate your required date.

WORLDWIDE SHIPPING AVAILABLE.

Australian orders ship for $10 AUD Standard (free on orders over $100 AUD) or $15 AUD Express. International orders ship for a flat $20 AUD.

Once your order has been completed and dispatched, you will receive tracking information so you can follow your jewellery on its journey to you.

Yes. All Croatian Jewellery pieces include a 12-month warranty against manufacturing defects.

Our warranty does not cover normal wear and tear, scratches, accidental damage, improper use or storage, loss, or alterations and repairs performed by another jeweller or third party.

If you believe your piece has a manufacturing defect, please contact us with your order details and photos so our team can assess it.

Customers are responsible for return shipping and handling unless otherwise agreed by Croatian Jewellery.

Nothing in this warranty limits any rights or remedies you may have under the Australian Consumer Law.

Absolutely. We want your Croatian Jewellery piece to be something you can continue wearing and enjoying for years to come.

During your first year of ownership, you can have your jewellery professionally polished by Croatian Jewellery up to three times.

After your first year, you're entitled to one complimentary professional polish every year, for the life of your piece.

Our polishing service is designed to restore the finish of your jewellery and bring back its shine. Jewellery is subject to natural wear over time, so the result will depend on the condition of the piece.

Customers are responsible for safely delivering or shipping their jewellery to and from Croatian Jewellery unless otherwise arranged.

For security, some Croatian Jewellery orders may require a signature upon delivery.

Whether signature confirmation is required can depend on the value of the order, destination and shipping service being used.

If your shipment requires a signature, this will be reflected in the delivery arrangements for your order.

For higher-value jewellery, we may automatically use signature-required delivery to help ensure your order arrives safely.

If your tracking shows your order as delivered but you cannot locate the package, please first check around the delivery location and with other members of your household, neighbours, reception or building management where applicable.

If you still cannot locate it, contact Croatian Jewellery within 7 business days of the recorded delivery date, and we will assist you with the next steps and any available courier investigation.

Once a shipment has been confirmed as correctly delivered by the carrier, responsibility may depend on the circumstances of the delivery, including whether signature confirmation was used.

Absolutely. Simply enter the recipient's delivery address at checkout and we'll send the order directly to them.

We do not include pricing inside the package, making it perfect for gifts.

Where available, you can also include a personalised gift message to accompany your order.

For higher-value pieces, we may require a signature upon delivery for additional security.

If you're organising jewellery for a special occasion and need help arranging the delivery, please contact us before ordering and we'll be happy to assist.

Yes. We accept approved returns of unworn, non-personalised jewellery in its original condition and packaging within 30 days of delivery.

Returns requested within 7 days of delivery are subject to a 15% restocking fee. Returns requested between 8 and 30 days after delivery are subject to a 25% restocking fee. Returns will not be accepted more than 30 days after delivery.

Items must be returned in their original condition and must not show signs of wear, damage or alteration. Customers are responsible for return shipping costs, unless the return relates to a product issue we're responsible for.

All returns must be approved by Croatian Jewellery before being sent back — unauthorised returns may not be accepted. We recommend contacting us first so we can provide the right return instructions.

Custom-made, personalised, engraved, resized specifically for you, or otherwise specially modified pieces are final sale for change-of-mind purposes and are not eligible for ordinary change-of-mind returns.

This does not affect any rights you may have under the Australian Consumer Law if your jewellery is faulty, defective, not as described, or otherwise fails to meet a consumer guarantee. If there is a manufacturing defect or an issue with your order, please contact us and we'll assess the piece.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

If your jewellery arrives damaged or you believe there is an issue with your order, please contact Croatian Jewellery as soon as possible.

Please include your order number, a description of the issue and clear photographs of the jewellery and packaging.

We'll assess the issue and provide the appropriate next steps.

Please contact us before sending your jewellery back.

Once your return has been approved, we'll provide you with the appropriate return instructions.

Items should be securely packaged to prevent damage during transit. Customers are responsible for return shipping and we strongly recommend using a tracked shipping service.

Please do not send jewellery back without contacting us first.

Yes. Croatian Jewellery ships worldwide — worldwide shipping is available for a flat $20 AUD.

All jewellery is made-to-order in Sydney, Australia and shipped using express shipping.

All Croatian Jewellery pieces are made-to-order, with production beginning shortly after your order is placed.

We provide a 12-hour cancellation window from the time your order is placed, during which you may cancel your order for a full refund.

Cancellations requested after the 12-hour cancellation window may still be accepted but will incur a 15% restocking fee.

If you need to change your order rather than cancel it, please contact us as soon as possible. We'll do our best to accommodate changes where production allows.

Every Croatian Jewellery piece includes access to our complimentary polishing program.

During the first year of ownership, your piece can be professionally polished by Croatian Jewellery up to three times.

After the first year, you're entitled to one complimentary professional polish every year for the life of your piece.

To arrange your polish, simply contact us with your proof of purchase and purchase date, and we'll provide instructions for sending or bringing your jewellery to us.

The polishing service itself is complimentary. Customers are responsible for the cost and safe delivery of their jewellery to and from Croatian Jewellery.

The service applies to professional polishing and cleaning. Repairs, replacement stones, significant damage, refinishing requiring additional work, or other restoration services may incur additional charges, which we'll discuss with the customer before carrying out any work.